During these uncertain and challenging times, we are following government recommendations for the well being of our workers and customers. While all staff from our administrative center are working from home, you can at present arrive at our client assistance center: Mon-Fri9am-5pm and Sat: 10am-4pm. At, we are very closely monitoring the health and safety regulations provided by the government of Canada. All staff is being closely monitored on enhanced safety procedures which include the use of hand sanitizer and  we have ensured anti bacterial wipes throughout our warehouse are easily accessible.

While we are happy to be able to offer regular and express delivery to our clients at this time, Canada post and our other delivery partners have cautioned us on the possibility of delays in service and so we encourage you to place your orders in advance of expected delivery dates if possible.  We will continue to keep you informed should there be any updates on delivery processes.  

Should you require an exchange for any merchandise purchased, we continue to offer our 10 day exchange period.  We are always here to help you when you need us!

We realize this is an unsettling time for our employees as well as our clients and we simply needed to tell you that we are all in this together.  In the meantime, if you’re looking for a distraction why not check out our social channels and have a look at our stock. Treat yourself or someone you love to a new or favorite fragrance! 

Stay safe!

The Fragrance Deck Team

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